Call Center Operations Management System - メーカー・企業と製品の一覧

[BPRescue Case] Slow information transfer to the next person in charge.

Introducing a case study from the real estate industry at a call center! System integration reduces work hours!

In the real estate call center, we used to call customers who made inquiries through the website to gather information about their situation and relay that information to the sales representatives. However, the communication with the sales representatives was slow, leading to frequent complaints from them. To address this, we implemented 'BPRescue.' Through a business process flow diagram (BPMN), we discovered that the lack of system integration was causing duplicate work and inconsistencies in the workload among staff. By establishing the necessary system integrations and clearly defining roles, we achieved improved communication speed. You can find more details about the case in the provided materials, so please feel free to download and review them. [Case Overview] ■Industry: Real Estate ■Job Type: Call Center ■Business Activities - Call customers who made inquiries through the website to gather information about their situation and relay that information to the sales representatives. *For more details, please refer to the PDF materials or feel free to contact us.

• 企業：ドゥエピオン
• 価格：Other

• others